FAQ's

How can I purchase products from Oh! Tillie

You can purchase our products using PayPal which is globally recognised as a safe and convenient way to shop. Once you have chosen your products, click on ‘Check out with PayPal’ and in just a few easy clicks your order will be complete. Follow the links that take you to PayPal payment processing and then continue to follow the steps.

If you have a PayPal account, you will need to log in. If you do not have a have a PayPal account, you will need to enter your details on a web page protected by PayPal. Please make sure you review your selection and all of your details before completing the purchase. Once the purchase is finalised, you will receive an email confirming receipt of your payment. 

How long does delivery take?

Oh! tillie uses Australia Post, so you have the option of Standard Post (1-6 working days after dispatch) or Express Post (1-2 working days after dispatch). Purchases made from the Oh! tillie website will usually be dispatched the same day. Please ensure that the area in which your parcel will be placed is secure, as unfortunately we are unable to replace items which are stolen or damaged.  If you would prefer to receive your parcel via registered post, please send us an email at customerservice@ohtillie.com.au

What if I am not happy with the product I purchased?

At Oh! tillie we appreciate that settings on individual monitors can vary, therefore we are happy to exchange the product for another item within 10 days from the date of purchase, providing the returned products are:

• unopened, unused and in it’s original packaging and condition
• in a saleable condition
• undamaged

Please send us an email at customerservice@ohtillie.com.au  before making your return and we will send you the appropriate instructions. Please note that postage and handling charges for returns are at the customer’s expense including delivery fees. The goods must be adequately packaged to ensure that they are not damaged during transit.

What if my delivery contains defective items?

We will always thoroughly check the products before they are dispatched, however, if you do receive defective goods please email us at customerservice@ohtillie.com.au  within 48hrs of receiving your goods and we will make arrangements for a replacement as well as refund the delivery fee. Please quote your receipt/invoice number in the email.

What is the Oh! tillie Privacy Policy?

Any personal information you provide us with will never be disclosed, sold or given to any 3rd party. For more information please visit our Privacy Statement page.

Does Oh! tillie ship internationally?

Unfortunately at this stage, Oh! tillie ships only within Australia.  Please send us an email at customerservice@ohtillie.com.au  if you would like to further enquire about overseas shipping.

If I buy products for someone else can they receive it direct?

Yes; if you purchase a gift for someone, the product will be dispatched to the recipient’s address. Once you are taken back to the Shopping Cart page, just click on 'Return to PayPal to change the address'. It will then be saved for any future gift purchases. You will receive an email confirming receipt of your payment.

If you would like the products to be gift wrapped please instruct to do so by emailing us at customerservice@ohtillie.com.au. Gift wrapping is a complimentary service.